Privacy Policy

1. Introduction

Karmakar Jewellery Palace ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you visit karmakarjewellerypalace.shop (the "Website"), submit an enquiry, or communicate with us by phone, SMS or email. Communications regarding your enquiries may be sent by Vividbloom Enterprises Pvt Ltd on our behalf.

By using this Website or submitting your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

• Personal details you provide: name, mobile number, email address, and any details you include in your enquiry message (such as product preferences or custom design requirements).
• Consent records: the date, time and method by which you agreed to receive calls, SMS messages and emails.
• Technical information: IP address, browser type, device information and pages visited, collected automatically for security and website improvement.

3. How We Use Your Information

• To respond to your enquiries and provide price quotes, product information and services you request.
• To contact you by phone call, SMS or email about your enquiry, quotes, orders, appointments and related services.
• To process orders, custom designs, repairs and exchanges.
• To improve our Website, products and customer service.
• To comply with applicable legal and regulatory obligations.

4. SMS / Text Messaging

If you tick the consent checkbox on our enquiry form, you agree to receive calls, SMS messages and emails from Vividbloom Enterprises Pvt Ltd about your enquiry, quotes and services at the number and email you provided.

• Message frequency varies depending on your enquiry and interactions.
• Message and data rates may apply as per your mobile carrier's plan.
• You can reply STOP at any time to opt out of SMS messages. After you send STOP, you will receive one final message confirming your opt-out, and no further messages will be sent.
• Reply HELP for assistance, or contact us at +91 96415 89410 or kjewllery@gmail.com.
• Consent to receive messages is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.

5. Sharing of Information

We do not sell, rent or trade your personal information. We may share information only:

• With trusted service providers (such as messaging, email or hosting providers) who help us operate our business, solely to provide services to you and under confidentiality obligations;
• When required by law, court order or a government authority;
• To protect the rights, property or safety of Karmakar Jewellery Palace, our customers or others.

6. Cookies

Our Website may use basic cookies to ensure proper functioning and to understand how visitors use the site. You can disable cookies in your browser settings; however, some features may not work as intended.

7. Data Security

We use reasonable administrative, technical and physical safeguards to protect your personal information from unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

9. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you may:

• Request access to, correction of, or deletion of your personal information;
• Withdraw your consent to receive communications at any time (reply STOP to SMS, use the unsubscribe link in emails, or contact us directly);
• Raise a grievance regarding the handling of your data.

To exercise these rights, contact us using the details below.

10. Children's Privacy

Our Website and services are not directed at children under 18 years of age, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Website after changes means you accept the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact: