Terms & Conditions

1. Acceptance of Terms

Welcome to karmakarjewellerypalace.shop (the "Website"), operated by Karmakar Jewellery Palace ("we", "us", "our"), West Bengal, India 700001. By accessing this Website, submitting an enquiry, or using our services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Website.

2. Use of the Website

• You must be at least 18 years old, or use the Website under the supervision of a parent or guardian.
• You agree to provide accurate, current and complete information when submitting any enquiry.
• You must not use the Website for any unlawful, fraudulent or harmful purpose, or attempt to interfere with its security or operation.

3. Products, Pricing & Quotes

• Jewellery shown on the Website is for display and reference. Actual products may vary slightly in colour, weight, size and finish as they are handcrafted.
• Prices of gold, silver and diamond jewellery depend on prevailing market rates, weight, purity and making charges, and are subject to change without notice.
• Any quote provided is valid only for the period stated in the quote and subject to the metal rate on the date of purchase.
• Applicable taxes (including GST) will be charged as per Government of India regulations.

4. Orders, Custom Designs & Payments

• Custom or made-to-order jewellery may require an advance payment, which may be non-refundable once production has begun.
• Delivery timelines for custom orders are estimates and may vary depending on design complexity.
• Full payment must be made before delivery of the product.

5. Exchange, Returns & Buyback

Exchange and buyback of jewellery are subject to our store policy in effect at the time of purchase, product condition, and verification of the original invoice. Customised, altered or engraved items may not be eligible for return. Please contact us for full details before purchase.

6. Communications Consent (Calls, SMS & Email)

By ticking the consent checkbox on our enquiry form, you agree to receive calls, SMS messages and emails from Vividbloom Enterprises Pvt Ltd about your enquiry, quotes and services at the number and email you provided.

• Message frequency: varies based on your enquiry and interactions.
• Charges: message and data rates may apply.
• Opt-out: reply STOP to any SMS at any time to unsubscribe. You will receive a one-time confirmation and no further SMS messages.
• Help: reply HELP for assistance, or contact us at +91 96415 89410 / kjewllery@gmail.com.
• Consent is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.

7. Intellectual Property

All content on this Website, including text, designs, logos, graphics and images, is the property of Karmakar Jewellery Palace and is protected by applicable intellectual property laws. You may not copy, reproduce or distribute any content without our prior written permission.

8. Limitation of Liability

The Website and its content are provided on an "as is" basis. To the maximum extent permitted by law, Karmakar Jewellery Palace shall not be liable for any indirect, incidental or consequential damages arising from your use of the Website or reliance on its content. Our total liability for any claim relating to a product shall not exceed the amount paid by you for that product.

9. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, policies or practices of those websites.

10. Changes to These Terms

We may revise these Terms & Conditions at any time by updating this page. Your continued use of the Website after changes are posted constitutes acceptance of the revised terms.

11. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.

12. Contact Us